Wildfire Digital+ Support

Follow this link for step-by-step instructions: Activate Your Card

Follow this link for step-by-step instructions: Lock/unlock your card(s)

Follow this link for step-by-step instructions: How to manage your reward points in Digital+

How-To Video

Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.

Step 2: Select “Make a Transfer” in the drop down menu.

Step 3: Click the box under “From”, which will open a drop down menu.

Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".

Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.

Step 6: After you select your account to transfer funds to, enter the amount in the “Amount” field.

Step 7: Then select the "Frequency" you would like the transfer to take place.

• Note: When redeeming reward points the transfer cannot be scheduled.

Step 8: Next, click the blue “Continue” button at the bottom and then the blue “Submit” button on the following screen.

How-To Video

Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.

Step 2: Select “P2P” in the drop down menu.

Step 3: Add a person, if you haven't already, to send money to by clicking "Add" at the top right of the "People" box. Then enter their name and email or phone number in the proper fields and click "Save".

Step 4: Click the "To" field under "Send Money" and select a person in the pop up menu.

Step 5: Next, the account you would like to transfer money from by clicking the "From" field and selecting an account in the pop up menu.

Step 6: Enter the amount you wish to send in the "Amount" field.

Step 7: Then type a security question and answer in the corresponding fields for the person you are sending money to, in order to ensure it is them who receives the money.

Step 8: Check the "Terms & Conditions" box and select a "Send Date" and "Frequency" for the transfer.

Step 9: Click "Send" and a message will be sent to the receivers email or phone.

NOTE: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.

How-To Video

Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.

Step 2: Select “Pay Bills” in the drop down menu.

Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.

• Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.

Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.

Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".

Step 6: Click "Continue" and the "Pay" if everything looks correct.

Connecting an external account you have at another bank or credit union, allows you to transfer money between your Wildfire account, and the account you have at another bank or credit union.

Step 1: Head to the “My Accounts” tab at the top of the screen and click it to open a drop down menu.

Step 2:  Select “Connected Accounts” in the drop down menu.

Step 3: Once on the Connected Accounts screen click the blue "+ Connect account" button in the top right.

Step 4: Enter the account credentials in the fields of the pop form that appears and click the blue "Connect" button at the bottom.

How-To Video

Hide Accounts

Option 1:

Step 1: From the "Account Summary" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.

Step 2: Once on the "Manage My Accounts" page, find the account you wish to hide and and click the toggle the right of the account. To unhide an account, simply switch the toggle back. 

How-To Video

Option 2:

Step 1:From the "Account Summary" page, click the arrow icon in the right hand corner of an accounts section to hide an entire section of accounts, such as checking or savings. To unhide the account section, simply click the arrow again.

Nickname Accounts

Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.

Step 2: Once on the "Manage My Accounts" page, find the account you wish to change and click the pencil icon to the right of the account.

Step 3: Enter the new name, then click the checkmark button to confirm the new name.

Go paperless and turn off paper statements coming through the mail and receive an email notification instead within your online banking profile.

Step 1: Select "My Profile" from the "Self Service" tab at the top of your screen.

Step 2: Once on the My Profile page Select "Statement Options" tab under "My Profile".

Step 3: Use the Paper Statements "toggle" under Statement Options to disable/enable paper statements.

A confirmation message will display on your screen upon successfully turning paper statements off.

Step 1: Select "My Profile" from the "Self Service" tab at the top of your screen.

Step 2: Under "Contact Details" on the "My Profile" page, scroll down to the "Phone Numbers" section and click "Manage" next to SMS.

Step 3: In the "Edit phone number" box that appears, enter a phone number in the "Phone Number" field and click the blue "Save phone number" button.

A confirmation message will display on the top right of your screen and the phone number you have entered will be displayed next to SMS.