Member Assistance & Support

When it comes to managing your money, know that you are not alone.

You can contact us at:

800-227-2328 or 989-249-8200


Helpful Links

Find the Answers to Your Questions and the Solutions to Your Problems

Woman on her computer holding a cup of coffee

Routing & Account Number

 

Wildfire's routing number is 272484713. Your account number can be found on your Wildfire Credit Union card as well as in Online Banking, along with numbers for each account you have with us.

Our routing and your account number can also be found on the bottom and on the back of your Wildfire checks with the first nine digits being the routing number and the second set of digits being your account number.

Update Your Address

 

If the time comes when you swap homes and you need to update your address with us you can:

  • Contact our Call Center at 800-227-2328 or 989-249-8200

  • Mail an address change in writing to PO Box 3285, Saginaw, MI 48605.

  • Stop in to one of our branch locations.

Couple standing in front of their new home.

Report Fraudulent Activity on Your Account


If you suspect or are experiencing potential fraudulent activity on your account please call us right away at:

989-249-8200 or toll-free at 1-800-227-2328

View our Security page for more information.

 

Card Support

If your card has been lost or stolen, you can report this in Online Banking, or you can also reach out to our 24-hour toll-free lost/stolen card support line at:

1-866-304-8760

 

Freeze Your Card

If your card is ever lost or stolen, you can freeze it by logging into Online or Mobile Banking, selecting the "Cards" tab at the top of your screen, click the "Freeze Card" button by hovering the cursor over the "unlocked padlock".

 

Fraud Protection

Be notified by phone or text alerts of suspicious activity on your card by signing up for Text Alerts.

How-To Blog Posts

Recent Blog Posts

Smiling ethnic woman talking via modern smartphone in city street

Audio Teller gives you toll-free access so you can use your phone to make account changes, get information, and answers to questions. Here is how it works. Audio Teller gives you toll-free access so you can use your phone to make account changes, get information, and answers to questions. Here is how it works.

Read Post

Date Published: Mar 11, 2021

 
Credit Card

A guide for mastering your credit/debit card features. Learn how to activate, freeze, and report your card as lost or stolen.

Read Post

Date Published: Mar 11, 2021

 
Credit card purchase

The steps and guidelines for personalizing your credit or debit card.

Read Post

Date Published: Mar 11, 2021