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Card Features
Date Published: Mar 11, 2021
Follow the how-to guides below to discover and learn how to activate your new card, temporarily freeze your card, and/or report your card as lost or stolen from anywhere and at any time, as long as you have an internet signal.
Activate Your Card in Online Banking
Step 1: Sign into Online Banking
In order to activate your card online, you have to log into online banking.
Step 2: Navigate to the Cards Menu
Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Activate Your Card
Click the button that says "activate card", this option will display on the card that says "Inactive".
Step 4: Your Card Is Now Activated
Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.
Activate Your Card in Mobile Banking App
Step 1: Sign into the Mobile Banking App
In order to activate your card online, you have to log into the Mobile Banking App.
Step 2: Navigate to the Cards Menu
Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Activate Your Card
Click the button that says "activate card", this option will display on the card that has the "Inactive" ribbon.
Step 4: Your Card Is Now Activated
Your card is ready to use. To choose your PIN, please call 1-866-304-8760. If you are choosing your PIN for the first time, press 1. If you currently have a PIN and would like to change it, press 3.
Freeze Your Card in Online Banking
Step 1: Sign into Online Banking
In order to activate your card online, you have to log into online banking.
Step 2: Navigate to the Cards Menu
Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Freeze Your Card
Freeze your card by hovering the cursor over the "unlocked padlock" icon and click the "Freeze Card" button.
Step 4: Unfreeze Your Card
Unfreeze your card by moving your cursor over the "locked padlock" icon and click the "Unfreeze Card" button.
Freeze Your Card in Mobile Banking App
Step 1: Sign into the Mobile Banking App
In order to freeze your card online, you have to log into the mobile banking app.
Step 2: Navigate to the Cards Menu
Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Freeze Your Card
Freeze your card by toggling the switch to the right.
Step 4: Unfreeze Your Card
Unfreeze your card by toggling the switch to the left.
Report Your Card as Lost or Stolen in Online Banking
Step 1: Sign in to Online Banking
In order to report your card as lost or stolen online, you will have to log into online banking.
Step 2: Navigate to the Cards Menu
Once logged in to online banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Report Card as Lost or Stolen
In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".
Step 4: Your Card Is Now Deactivated
Answer the questions to complete the deactivation process.
Report Your Card as Lost or Stolen in Mobile Banking App
Step 1: Sign into the Mobile Banking App
In order to report your card lost or stolen online, you have to log into the mobile banking app.
Step 2: Navigate to the Cards Menu
Once logged in to mobile banking you will see a tab called "Cards". Click the "Cards" menu option to display all of your cards.
Step 3: Report Card as Lost or Stolen
In the drop-down called "Actions" below the card that is lost or stolen there will be an option to "Report damaged/lost".
Step 4: Your Card Is Now Deactivated
Answer the questions to complete the deactivation process.