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Wildfire Digital+ Support
Digital+ How-Tos
The answers to your questions on how to navigate Wildfire's digital banking system.
Step 1: Select "Login|Enroll" in the upper right hand corner of the Wildfire website.
Step 2: Next you will be prompted with an Online Banking pop up, select "Enroll" under Business Digital+.
Step 3: Next is Business Information. Input your 8 digit Account Number and other personal information requested in the following fields including full SSN.
* Business Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 4: Once all your information is input and verified with Wildfire, click the blue "Continue" button at the bottom of the page.
Step 5: On the next page, create a unique username and password based on the requirements listed.
Step 6: Then read the Terms and Conditions and check "Accept Terms and Conditions".
Step 7: Click "Create", to open your Wildfire Digital+ account.
Step 8: Congratulations! Now to login select "Log into your account".
Step 9: Enter your username and password.
Step 10: Select a "Verification Method" option with phone number on file.
Step 11: Enter the "Verification Code" sent to your phone.
Step 12: Next, follow the prompt to verify your e-mail address on file to finish your account authentication.
Step 1:Enroll and
login at least once, to Digital+ Online Banking. (All users must enroll online for Wildfire Digital+ Online Banking first, and have ONE successful log in before using the Wildfire Digital+ mobile app.)
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 2: From your mobile device, go to the App Store or Google Play.
Step 3: Search for Wildfire Digital+ and select the app to download.
Step 4: Once downloaded, select the Wildfire Digital+ App on your mobile device to open.
Step 5: Enter your username and password from Wildfire Digital+ Online Banking (All users must enroll online for Wildfire Digital+ Banking First, and have ONE successful log in before using the Wildfire Digital+ mobile app).
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 1:Enroll and
login at least once, to the Digital+ Business Online Banking. (All users must enroll online for Wildfire Business Digital+ Online Banking first, and have ONE successful log in before using the Wildfire Business Digital+ mobile app.)
* Personal Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 2: From your mobile device, go to the App Store or Google Play.
Step 3: Search for Wildfire Business Digital+ and select the app to download (icon below).
Step 4: Once downloaded, select the Wildfire Business Digital+ App on your mobile device to open.
Step 5: Enter your username and password from Wildfire Business Digital+ Online Banking.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Make a Transfer” in the drop down menu.
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.
Step 6: After you select your account to transfer funds to, enter the amount in the “Amount” field.
Step 7: Then select the "Frequency" you would like the transfer to take place.
Note: When redeeming reward points the transfer cannot be scheduled.
Step 8: Next, click the blue “Continue” button at the bottom and then the blue “Submit” button on the following screen.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “P2P” in the drop down menu.
Step 3: Add a person, if you haven't already, to send money to by clicking "Add" at the top right of the "People" box. Then enter their name and email or phone number in the proper fields and click
"Save".
Step 4: Click the "To" field under "Send Money" and select a person in the pop up menu.
Step 5: Next, the account you would like to transfer money from by clicking the "From" field and selecting an account in the pop up menu.
Step 6: Enter the amount you wish to send in the "Amount" field.
Step 7: Then type a security question and answer in the corresponding fields for the person you are sending money to, in order to ensure it is them who receives the money.
Step 8: Check the "Terms & Conditions" box and select a "Send Date" and "Frequency" for the transfer.
Step 9: Click "Send" and a message will be sent to the receivers email or phone.
NOTE: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Connecting an external account you have at another bank or credit union, allows you to transfer money between your Wildfire account, and the account you have at another bank or credit union.
Step 1: Head to the “My Accounts” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Connected Accounts” in the drop down menu.
Step 3: Once on the Connected Accounts screen click the blue "+ Connect account" button in the top right.
Step 4: Enter the account credentials in the fields of the pop form that appears and click the blue "Connect" button at the bottom.
Step 1: From the "Account Summary" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to hide and and click the toggle the right of the account. To unhide an account, simply switch the toggle back.
Step 1:From the "Account Summary" page, click the arrow icon in the right hand corner of an accounts section to hide an entire section of accounts, such as checking or savings. To unhide the account
section, simply click the arrow again.
Nickname Accounts
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to change and click the pencil icon to the right of the account.
Step 3: Enter the new name, then click the checkmark button to confirm the new name.
Step 1: Select "Login|Enroll" in the upper right hand corner of the Wildfire website.
Step 2: Next you will be prompted with an Online Banking pop up, select "Enroll" under Business Digital+.
Step 3: Next is Business Information. Input your 8 digit Account Number and other personal information requested in the following fields including full SSN.
* Business Information Disclaimer: Be sure to input the email and phone number you currently have on file with Wildfire.
Step 4: Once all your information is input and verified with Wildfire, click the blue "Continue" button at the bottom of the page.
Step 5: On the next page, create a unique username and password based on the requirements listed.
Step 6: Then read the Terms and Conditions and check "Accept Terms and Conditions".
Step 7: Click "Create", to open your Wildfire Digital+ account.
Step 8: Congratulations! Now to login select "Log into your account".
Step 9: Enter your username and password.
Step 10: Select a "Verification Method" option with phone number on file.
Step 11: Enter the "Verification Code" sent to your phone.
Step 12: Next, follow the prompt to verify your e-mail address on file to finish your account authentication.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Make a Transfer” in the drop down menu.
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an account.
Step 6: After you select your account to transfer funds to, enter the amount in the “Amount” field.
Step 7: Then select the "Frequency" you would like the transfer to take place.
Note: When redeeming reward points the transfer cannot be scheduled.
Step 8: Next, click the blue “Continue” button at the bottom and then the blue “Submit” button on the following screen.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Connecting an external account you have at another bank or credit union, allows you to transfer money between your Wildfire account, and the account you have at another bank or credit union.
Step 1: To connect to and external account to be able to transfer money to and from it, head to the “Accounts & Cards” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “External Accounts” in the drop down menu.
Step 3: Once on the Connected Accounts screen click the blue "+ Connect account" button in the top right.
Step 4: Enter the account credentials in the fields of the pop form that appears and click the blue "Connect" button at the bottom.
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to hide and click the toggle the right of the account. To unhide an account, simply switch the toggle back.
Option 2:
Step 1: From the "Accounts" page, click the arrow icon in the right hand corner of an accounts section to hide an entire section of accounts, such as checking or savings. To unhide the account section,
simply click the arrow again.
Nickname Accounts
Step 1: From the "Accounts" page, click "Manage Accounts" located at the top right of your "Account Summary" screen.
Step 2: Once on the "Manage My Accounts" page, find the account you wish to change and click the pencil icon to the right of the account.
Step 3: Enter the new name, then click the checkmark button to confirm the new name.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “Pay Bills” in the drop down menu.
Step 3: To pay a bill select a payee in the list that appears in the "Pay Bills" box or search for one in the search bar in the "Pay Bills" box.
Add Payee: simply click "Add Payee" in the top right of the "Pay Bills" box and follow the steps with entering the payee information in the form that appears.
Step 4: Once you select a payee enter a "Send Date" (the Est. Delivery Date will be automated) and then enter an the amount you are sending to the payee.
Step 5: After you type in the amount a form will appear. Select the "Pay From Account" you wish to transfer money from and the "Frequency".
Step 6: Click "Continue" and the "Pay" if everything looks correct.
* Important Disclaimer: Bill Pay checks sent via mail will clear your Wildfire checking account, when the check clears at receiving institution. Just like a typical check.
Step 1: Head to the “Move Money” tab at the top of the screen and click it to open a drop down menu.
Step 2: Select “P2P” in the drop down menu.
Step 3: Add a person, if you haven't already, to send money to by clicking "Add" at the top right of the "People" box. Then enter their name and email or phone number in the proper fields and click "Save".
Step 4: Click the "To" field under "Send Money" and select a person in the pop up menu.
Step 5: Next, the account you would like to transfer money from by clicking the "From" field and selecting an account in the pop up menu.
Step 6: Enter the amount you wish to send in the "Amount" field.
Step 7: Then type a security question and answer in the corresponding fields for the person you are sending money to, in order to ensure it is them who receives the money.
Step 8: Check the "Terms & Conditions" box and select a "Send Date" and "Frequency" for the transfer.
Step 9: Click "Send" and a message will be sent to the receivers email or phone.
NOTE: You are only allowed to have 5 P2P transfers in progress at any given time. For example, if you initiate 3 transfers on Monday and on Tuesday those transfers are still being processed, you can only make 2 Transfers until the other three go through.
Step 1: Select “Move Money” menu button at the bottom of your screen (looks like two arrows one points up and one points down).
Step 2: Once on the "Move Money" screen, select "Make a Transfer".
Step 3: Click the box under “From”, which will open a drop down menu.
Step 4: Scroll through the drop down menu and select an account you would like to transfer money from. Make sure the account you select is being displayed under "From".
Step 5: Then select the account , loan, or credit card you wish to send funds to in the “To” drop down, by clicking the box below “To” and locating an
account.
Step 6: Then select the frequency you would like the transfer to take place in the "When" field.
Note: When redeeming reward points the transfer cannot be scheduled.
Step 7: Next, click the blue “Continue to review” button at the bottom and then the blue "Confirm and transfer” button on the following screen.
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