Frequently Asked Questions

Q:  Does Wildfire offer Visa Gift Cards?

A:  Yes, Wildfire offers Visa Gift Cards. The fee for a Visa Gift card is $2 for members and $5 for non-members. The minimum amount that can be loaded to a Visa Gift card is $25 and the maximum amount is $1,000. Visa Gift cards are not reloadable.

Q:  Can my gift card be reloaded?

A:  No, the gift card cannot be reloaded.

Q:  Can my gift card have a negative balance?

A:  Any authorization request that is greater than the card's available balance will be declined. However, there can be times when a Visa merchant puts an item through without prior authorization. If an overdraft occurs, you will be required to make a payment to cardholder services to cover the negative amount.

Q:  Does my gift card have an expiration date?

A:  Yes it does. The card and the funds expire on the date shown on the front of the card or when the balance is $0, whichever comes first. The cardholder may terminate the card and receive the funds via a check. Within six to eight weeks of a written request, a check will be sent with less than a $25 fee.

Q:  Can I get Cash Back from a merchant?

A:  No, Cash Back is not an option on your gift card.

Q:   How are merchandise returns handled?

A:  Each merchant location has its own return policies and will handle the returns in the same manner as a Visa debit purchase.

Q:  How do I check my gift card balance?

A:  Head on over to www.harlandclarkegiftcard.com or call 1-866-244-5360.

Q:  Is my gift card a credit card?

A:  No, it is a prepaid Visa card that carries a fixed cash amount determined by the Gift Card purchaser. Each time you use the card, the purchase amount is deducted from the available balance. So, if you have a $25 gift card and buy something that is $7, you will have $18 remaining.

Q:  What do I do if my purchase is denied?

A:  If your purchase is denied the card's available balance is probably less than the purchase amount. Call 1-866-244-5360 for the remaining balance on the card and then use another form of payment, accepted by the merchant, to pay the difference.

Q:  What happens if my gift card is lost or stolen?

A:  Each merchant location has its own return policies and will handle the returns in the same manner as a Visa debit purchase.

Q:  What happens if there is a balance remaining on my gift card after it expires?

A:  Any remaining funds on the card after the card expires will no longer be available.

Q:  When purchasing an item or experience, should I select debit or credit at the point of sale?

A:  Select "credit".

Q:  Where can my gift card be used?

A:  It can be used to make purchases everywhere Visa debit cards are accepted.

Here are some tips when using the card at:

• Restaurants, Beauty Salons, Hotels, Car Rental Agencies - It is customary for service-oriented or travel companies to require an available balance over the purchase amount (usually 25%) to ensure sufficient funds for tips or incidental expenses.

• Gas Stations - Paying at the pump using this card requires at least a minimum balance of $75. However, only the actual amount spent will be deducted from the card. If your gift card balance is less than $75.00, you can use the card inside the station as long as the purchase does not exceed the remaining balance.

• On-line Merchants- In order to use this card for merchants who use address verification to authenticate purchases, you must register your card on-line at www.harlandclarkegiftcard.com. Login as a Returning Cardholder and follow the instructions to register your card. Your card may not be used at age restricted on-line merchant sites.